Frequently Asked Questions
Get answers to common questions about our mobile tire service in Dallas TX. From emergency response times to service coverage areas, we've got you covered.
What areas do you service in Dallas?
We service the entire Dallas-Fort Worth Metroplex including Dallas, Plano, Frisco, McKinney, Allen, Richardson, Garland, Mesquite, Irving, Arlington, Fort Worth, and surrounding areas within a 50-mile radius of downtown Dallas.
How quickly can you respond to emergency calls?
We provide 24/7 emergency response with average arrival times of 15-30 minutes in the Dallas metro area. Emergency calls are prioritized for immediate dispatch, and we'll keep you updated on our technician's arrival time.
How do I schedule a mobile tire service?
You can schedule service through our online booking system at voitauto.com, call us at (214) 506-3452, or use our mobile app. We'll confirm your exact location, preferred time slot, and provide upfront pricing before arrival.
What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, cash, and digital payment methods including Apple Pay, Google Pay, and contactless payments. Payment is processed securely through our mobile payment system.
How long does mobile tire installation take?
Most tire services take 30-60 minutes depending on the service type. Tire changes typically take 20-30 minutes, full tire installation with mounting and balancing takes 45-60 minutes, and TPMS programming adds 10-15 minutes. We'll provide an accurate time estimate when you book.
Do you provide 24/7 emergency tire service?
Yes, we offer 24/7 emergency mobile tire services throughout Dallas. Our emergency response team is available for flat tires, blowouts, and other urgent tire issues. Call our emergency line for immediate assistance any time of day or night.
What tire brands do you carry and install?
We carry all major tire brands including Michelin, Goodyear, Bridgestone, Continental, Pirelli, BFGoodrich, Cooper, and more. We can source specific brands and sizes upon request and will help you choose the best tires for your vehicle, driving needs, and budget.
Are your mobile tire services guaranteed?
Yes, all our services come with a 100% satisfaction guarantee. We also honor all manufacturer warranties on tires and parts we install. If you're not completely satisfied with our service, we'll make it right or provide a full refund.
What happens if you can't complete the service on-site?
In rare cases where we cannot complete the service on-site due to specialized equipment needs or safety concerns, we'll help arrange alternative solutions including towing to a nearby shop, temporary tire installation, or scheduling a follow-up service at no additional charge.
Do you install tires I purchase elsewhere?
Yes, we can install tires you've purchased from other retailers. Our mobile installation service includes mounting, balancing, TPMS programming, and proper disposal of old tires. Installation pricing varies based on tire size and complexity.
What is included in your tire installation service?
Our complete tire installation includes: tire mounting, wheel balancing, TPMS sensor programming, valve stem replacement (if needed), proper torque specifications, tire pressure adjustment, and disposal of old tires. We bring all necessary equipment to your location.
How much does mobile tire service cost?
Pricing varies by service type: Emergency tire changes start at $125, battery replacement is $400 (including premium battery), TPMS service is $125, and tire installation is $450. We provide upfront pricing with no hidden fees. Emergency and after-hours services may include additional charges.
Do you service commercial vehicles and fleets?
Yes, we provide mobile tire services for commercial vehicles, fleet vehicles, and businesses. We offer volume discounts for fleet accounts and can schedule regular maintenance visits. Contact us for custom fleet service packages and pricing.
What safety measures do you take during service?
Our technicians follow strict safety protocols including proper vehicle lifting procedures, traffic safety measures, use of safety equipment, and adherence to manufacturer specifications. All technicians are licensed, insured, and regularly trained on safety procedures.
Can you repair tire punctures on-site?
Yes, we can repair most tire punctures on-site if the damage is in the tread area and meets industry safety standards. Punctures in the sidewall or shoulder area typically require tire replacement for safety reasons. We'll assess the damage and recommend the safest solution.
Still have questions?
Our customer service team is here to help 24/7. Contact us and we'll get back to you immediately for emergency situations or within 1 hour for general inquiries.